10-second breakdown:
Many people are unaware that Costco, the second largest retailer in the United States, offers their very own solution for monitored home security – and an undoubtedly reliable one at that. Very capable mobile apps and top-notch plans make them a more than viable option.
The good:
There is no landline phone connection required. This solution can be used with either a wireless or cellular connection which seems to be the way the industry is headed as people becomes less “corded”.
Link Interactive is a thoughtful company that actively tests the connection of their users. Periodically, your system will be “pinged” to see if everything is working the way that it should. If there happens to be a problem, you’ll get a notification that tells you it’s being handled (or what you need to do to get things up and running again).
The equipment is easy to relocated and set back up in the event of a move.
The bad:
Each new user is required to sign a three-year contract. A bit longer than the average home security provider.
All equipment only comes with a one-year warranty and has to be self-installed.
How it works:
Link Interactive prides itself on the caliber of their customer service. Being in business for over 60 years, they carry an A+ rating from the Better Business Bureau, and a number of 5-star ratings online.
A popular feature customers love is that all of Link Interactive’s monitoring plans are 100% secure cellular communication. This sets them apart from other companies that only offer phone, internet or broadband communication on their basic and sometimes midrange packages. Why does this matter? Because with cellular communication you run no risk of cables being cut from the outside and no loss of communication if your phone, internet or broadband is down.
Another tamper-resistant protection feature that Link Interactive provides is their patented Crash & Smash technology which will keep your system up and running even if your main security panel is damaged.
Their top-rated, user-friendly mobile app helps you to stay in control at all times, no matter what you are. With the app, you can check the arming status whenever you please, get real-time notifications on what’s going on at your home, and view a searchable event history that helps you keep track on previously noted activity. You can even create personalized user code for family and visitors to monitor the comings and goings in you home.
Link Interactive has three monitoring plans in their roster, let’s take a peek at what they have to offer.
Starting off with the ‘Standard’ plan, it will only set you back $29.99 a month. In exchange for the monthly fee, you’ll obtain 24/7 professional monitoring that is 100% cellular and features intrusion alarms, fire alarms and crash and smash alarms. In addition you’ll receive their ‘Life Safety’ services which includes a smoke detector, fire detector, CO detector and extreme temperature monitoring. As far as basic plans go it’s much fuller than a lot of the competition.
If you’re looking to beef things up a bit more, their ‘Gold’ plan adds 2-way voice, advanced integration with email and text alerts, enhanced false alarm notification and up to 10 sensors. You’ll get home automation and energy management services allowing you to control locks, lights, thermostats and geofencing services. You’ll also get that extra convent smartphone app for effortless remote access and control, all for the price of $34.99 a month.
Still not enough? No problem, Link Interactive also offers their ‘Elite’ plan, costing $39.99 a month, you get all they have to offer with video monitoring, live video streaming, motion activated video recording, HD and night vision capability and scheduled video footage.
The plans offer quite a lot, but what about the equipment? Link Interactive offers DIY security equipment, meaning that you can install your home security yourself, without any need for a technician to come into your home. But don’t let that worry you, in addition to easy-to-follow instructional videos, their top-quality customer support is there to help you every step of the way; before, during and after installation.
Link Interactive strongly encourages customers to take full advantage of the flexibility that they provide by building their own customized system so that it works for your specific needs and budget. When building your own package, they include the essential basics at no cost. Their basics are a cellular-enabled touchscreen panel, 3 window stickers and a yard sign. Starting from there you can add sensors, detectors cameras and more until you’ve built the best home security system in the neighborhood.
If you prefer to have your system already bundled at your convenience, they have three packages to choose from. For $180 you get a basic package with geared towards security and detecting smoke, heat, fire and freeze. If you’re looking for key smart home features like remotely controlling light, thermostats and appliances, at $315, their energy management geared package may be just what you need. Lastly, for $558 you get the premium bundle which includes all the features of the smaller bundles while adding an indoor camera with night vision.
Potential downsides with Link Interactive are the very brief 2-year warranty on their equipment, which will pass by faster than you expect. In addition, the required 3-year contract may rub some the wrong way, especially when combined with the fact that after your 30-day trial period has ended, cancellation will result in very hefty fees. Link Interactive requires you to pay 100% of your contracts balance. This can total over a thousand dollars if terminated early in the contract.
Link Interactive stands tall as a proficient home security system that’s available nationwide and is sure to give you peace of mind knowing that your home and loved ones are protected
For complete rankings of all home security systems, go here.
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