Protection 1 takes customer service and home security care very seriously

10-second breakdown:

Founded back in 1988, Protection 1 has seen a considerable amount of success over the years and has grown into one of the largest home security providers in the nation by providing professionally installed alarm systems for both residential and business locations. Their longevity comes from a deeply satisfied customer base.

The good:

Obviously, customer satisfaction is the selling point here. Having a company that is so highly-rated amongst users is a huge indicator to the level of protection they can provide through their products.

There are multiple ways to connect your system to ensure that your security service will be available when you need it. Protection 1 allows for a landline connection, mobile cellular service, or even through your internet connection. If something happens, being connected is the most important aspect of your security system.

The sensors that are applied to your windows, doors, and even your garage are top notch to detect a wide range of break-ins and even attempts.

The bad:

Professional installation is required, which could be a bummer. However, it’s not uncommon in the industry and shouldn’t be a deal-breaker for most.

Pricing isn’t available without a phone call to a rep which isn’t the most pleasant thing for some.

How it works:

With high marks in both customer service and satisfaction, let’s take a look at what else makes Protection 1 stand out and why it may be a contender in your search for a security system best suited for you.

With a history closing in on three decades, Protection 1 refuses to let any moss grow under their feet. They have steadily evolved over the years by staying up to date with modern, state-of-the-art technology and the latest high-end equipment. They can also takeover monitoring plans for people who already have a security system installed in their home.

Everyone dreads calling tech support but Protection 1 helps make it a little more bearable, they connect you to a real customer service representatives, readily accessible to help you with whatever you need instead of a robot.

A unique feature that most other companies don’t provide is deductible protection for customers. Should a Protection 1 customer suffer losses due to burglary or fire damage, the company will pay up to $1000 of the home insurance deductible, a feature that many customers have come to appreciate.

With Protection 1 home security your alarm system does far more than just notify you of a break-in. Their complete home security system will alert you of extreme weather conditions, such as approaching storms, fires, tornadoes and hurricanes if it’s likely that your property will be affected. This advance notice will give you ample time to take the necessary safety precautions.

Protection 1 has four package plans to consider: Secure, Secure +, Smart Control, and Video. Each package will provide you with the same base equipment to get started with. You’ll receive a touchscreen control panel, 3 door/window sensors, a motion sensor, keychain remote, yard sign, window decals, battery backup and 5-day weather forecast.

Going the extra mile to ensure your safely, their motion sensors are equipped with cameras. When they detect movement while your system is armed, the image sensor will send you a color photo so that you can see exactly what’s going on. But don’t worry, these motion sensors are pet-friendly for animals weighing up to 40lbs, so you won’t be bombarded with images whenever your chihuahua starts chasing his tail all around the house. If you have kids or large animals though it’s best to give Protection 1 a call to make sure the cameras will work correctly.

The variations between these four packages are all about the services they include. Their basic ‘Secure’ package is landline phone communication only, so if you’re looking for cellular communication for your home, you’ll need to look at the remaining three packages. These three also include 2-way voice, so that in the event of an emergency, you can immediately talk directly to monitoring professionals via the 2-way voice feature on your home security control panel.

Looking for a package that merges home security with home automation and energy conservation? Protection 1 knows what their customers want. The most popular of the four, their ‘Smart Control’ package offers exactly that by pairing protection with connection and allowing you to transform your house into a smart home and take control of what’s going on in your house from anywhere in the world from your computer or smartphone.

The aptly named ‘Video’ plan provides all of the services of the Smart Control plan, while tossing in the coveted video surveillance. With this package you’ll have an advanced wireless security camera that lets you keep an eye on what’s happening in or around you home, with surveillance viewable through your computer, laptop, tablet and iOS or Android smartphone.

If you’re looking for more from Protection 1, they have quite a selection of additional products that can be tacked on to expand and customize your system. From appliance controllers, to touch screen remotes, indoor night vision cameras and more.

Keep in mind that additional fees apply when choosing Protection 1. Their 36 month minimum contract help monthly costs affordable, but it may be a deterrent for some. Customers have 14 days to cancel their contract, beyond that point you are required to pay full-term for the contract, even after cancelation. Furthermore, you’ll be required to purchase some additional equipment to make full use of the services provided in their Smart Control and Video monitoring plans.

As the second largest home security providers in the Unites States, it’s obvious that Protection 1 must be doing something that home owners and business owners can genuinely appreciate. Boasting 97% customer satisfaction, customers can look forward to top-of-the-line equipment and high calibre services while securing their homes.

For complete rankings of all home security systems, go here.

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